Electric Tobacconist – WILL THERE BE Still Time To Turn Around And Re-Proceed With The Order?
The Electric Tobacconist is among the leading UK online electronic cigarette stores selling a number of the top brands of vaporisers and e-cig products available. They are located in the heart of Cornwall in the South East of England. There are plenty of other leading brands of electronic cigarettes available like the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to supply the very best in vaporisers and electric cigarettes, in stock and prepared to sell. Their concentrate on quality over price makes them just about the most popular online vaporisers and e-cig shops in the UK. They’re constantly updating and improving upon their e-commerce facilities so that customers can easily choose the products that best suit their needs and budgets.
You can find unfortunately delays due to capacity issues with regards to the Electric Tobacconist. However, this is something that they are actively working to resolve. In July, they received additional capacity and now they boast a 2.5kVA power supply. This should assist in improving the reliability of their services, although there are occasions that the issue does present itself. This however rarely happens, because the staff is always extremely friendly and helpful, answering any queries or concerns that customers could have quickly and without hassle. The staff does make sure that the customer is fully satisfied with the products they are ordering, prior to the order is dispatched.
During a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely dependent upon which country the vendor is based in, as there are delays due to international shipment times, in addition to the time taken for the vendor to send the goods over. This then affects the speed of which they are able to process the orders, plus the amount of stock they have on hand. They are attempting to enhance their speed of service, so that they can deal with increased demand and reduce the quantity of time it takes them to fill orders and dispatch them with their customers.
Whenever we visited Brightpearl, they had approximately fifty products available, which was significantly lower than some other online stores. Additionally it is likely that they are experiencing higher demand than some other online stores, which could explain the difference in order volumes. However, despite this, they were still very prompt in their service, with one person in the team even greeting us once we entered the shop.
The staff provided excellent customer care, helping us to understand the various products that they sold, including their relative merits. We were even offered the opportunity to buy a few what to test out, although we’re able to not sample them all. There was no customer service contact number, so we were left with the friendly and helpful staff of Brightpearl to handle. Once we had bought several items from them to try out, we were then able to contact them to find out how fast they would deliver the items to your home. They delivered quicker than most e- cigarette or vaporizer companies, but it seemed to depend on how fast we were ready to wait.
As a result of overwhelming number of orders they are currently experiencing, they are now experiencing unprecedented levels of traffic in their stores. In fact, they are still having issues with slow-moving delivery vans, which are causing significant delays in service. Because of this, they are only processing orders under emergency conditions. Also, they are implementing further automation in an effort to increase efficiency and save their staff time. In the mean time, they are pleased to welcome back regular customers which have recently ordered from them, given that they are making a supplementary purchase or two through “extras.”
Customer service is the number 1 issue that we always desire to see first when coping with an online vendor such as this. We were very impressed with how promptly our request of a refund was handled. We were also happy to learn that we didn’t have to pay for a second opinion or to contact some other clients regarding our concerns. Actually, the entire process was handled entirely in due time.
Overall, we were extremely impressed with this company’s customer service and would recommend to anyone podsmall who is currently experiencing issues with their order fulfillment. In the foreseeable future, we will continue to keep an eye on things like the electric tobacconists which are experiencing severe delays due to an influx of orders. We shall also continue to monitor the electric marketplaces in order to determine the quality vendors which are currently experiencing issues. Ultimately, it seems that everyone is noticing that the grade of the merchandise in the electric marketplace has dramatically increased. Hopefully, this will continue to end up being true for the future. However, we will continue steadily to monitor the situation as it evolves.